The quality of service provided in this country baffles me. My telephone line was down recently that’s a simple problem, so what do you do – just call 100. But, how do you call 100 when your telephone line is down? I recall Patrick Teoh wrote in his blog about the comment from the pegawai TM

“Kalau ada apa apa masalah uncle panggil la number ni …100”

But, how do you call 100 when my telephone line is down? DON’T you understand that my phone is DOWN, HOW am I supposed to CALL when my PHONE line is DOWN!? Am I expected to go over an use my neighbor’s phone? Is this TM’s goal to promote good neighborliness.  Try using your hand phone and dial 03-100 you get the incomplete number message.

But TM has a secret that they have not told us.  When you dial 03-100 from your hand phone you get no where. I found out by chance how to reach TM via hand phone. By pure chance, I dialed 03-103 and was able reach customer service who directed me to a recorded message – 1-300-888123. Dial 1-300-888123 you get to speak to a TM customer service agent just like dialing 100 from a fixed line.

No where do you find this number published or advertised. Even the pegawai at TM point in Bangsar did not know.  I got the usual response “ Tak tau la encik, cari fixed line sahaja lah”. I wonder why I am able to reach 03-103 but not 03-100 and why the toll-free number 1-300-888123 is not widely made known. Can someone from TM tell its customers why this number is a secret or is it TIDAK MUNGKIN BERHAD.